Automation & CRM Specialist · for agencies and small businesses

Your CRM and automations, built and kept running.

For agencies and small businesses. GoHighLevel set up or cleaned up. HubSpot contacts kept tidy. n8n, Zapier and Make flows built, and fixed when they break, with error alerts so nothing fails silently. One-off fixes, or ongoing support with a short written update every week. You own everything.

See the projectsWhat could you automate?
Muji Rachmat Saputra
Muji Rachmat Saputra7 years in operations and HR data. I fix the real bottleneck, then keep it fixed.
5.0Upwork rating
6builds to watch
Weeklywritten updates
Projects

Built, tested, measured.

Each project runs on real tools and was tested on tricky cases. Open one to watch it run and see what it caught.

60-second check

What could you automate?

Four quick questions. You get the build that fits, a rough estimate of the hours it gives back, and a short brief to paste into your Upwork job post.

Reviews

What people say about working with me

One verified Upwork review so far, rated 5.0, and a recommendation from a manager I reported to.

★★★★★
“Skilled, honest and very kind with his work. He went the extra mile of accommodating all the changes I had without a price increase. He listened to the requirements and suggested a thoughtful workflow before implementing it.”
Upwork client · verified · 5.0Project management web app on Google Sheets · July 2026 · See it on Upwork ↗
LinkedIn
“Muji is able to look at numbers with clarity, extract meaningful insights, and use those insights to support better decision-making. At the same time, he naturally builds strong, positive relationships with the people he works with.”
Ruth De VeraBusiness Operations Executive, APAC · managed me directly · April 2026
How I work

Clear plan first. No surprises.

The same five steps on every project, small or large.

1

Short plan and quote

You tell me the task. You get a plan and a clear price before anything is built.

2

Built on your tools

GoHighLevel, HubSpot, n8n, Zapier, Make, Google Workspace, or anything with an API.

3

Tested with real cases

Normal ones and tricky ones: typos, other languages, spam, attempts to fool the AI.

4

Safe by design

The AI drafts, rules decide. Error alerts on every workflow, so nothing fails silently.

5

Yours to keep

You own every account and workflow. Every change is written down, with a video walkthrough at handover.

Pricing

Clear prices, agreed up front

Builds get a fixed quote before I start. Ongoing support is hourly, tracked on Upwork. These are typical ranges, so you know the ballpark before we talk.

Quick fixfrom $60

One workflow, one problem. A Zap, Make scenario, n8n workflow or GoHighLevel automation that stopped working.

One automation$150 to $300

Form to CRM to reply, missed-call text-back, a sheet sync, or a report that sends itself.

Lead system$300 to $600

GoHighLevel lead follow-up, or an AI receptionist (chat or phone) that answers and books jobs.

AI system$600 to $1,200

An inbox agent, a customer-service agent, or an AI app on your own data.

OngoingOngoing support$20 / hour

Your weekly automation and CRM person. I fix what breaks, keep the CRM clean, ship small changes and send a written update every week. You set the weekly hours, tracked on Upwork.

✓ Tested with real cases✓ Video walkthrough✓ 14 days of fixes✓ You own everything✓ Weekly update on ongoing workNot sure which fits? Take the 60-second check →

Running costs are separate and paid to the tools directly: a small server and AI usage, usually a few dollars a month.

FAQ

Questions clients ask first

Can I try it before hiring you?

Yes. The AI receptionist has a live test page, and the data app is live. Open either project and press "Try it live". The AI phone receptionist has two real recorded calls you can play. Every project also has a video walkthrough.

Does the AI send messages on its own?

Only where you want it to. For email and anything sensitive, the AI drafts and a person approves. Plain rules, not the AI, decide what is urgent, what is spam and what goes to a person.

Which tools do you work with?

GoHighLevel, HubSpot, n8n, Zapier, Make, Google Sheets and Apps Script, Airtable, Gmail, Slack, Stripe, Shopify, Twilio and AI models like Gemini. I work inside your own accounts, so you keep everything. If a tool has an API or a webhook, I can usually connect it.

How much does a build cost?

A fixed price, agreed before I start. Small fixes start at $60, single automations are $150 to $300, and a full lead system is $300 to $600. Ongoing support is $20 an hour on an Upwork hourly contract, and you set the weekly hours. See Pricing above, or take the 60-second check for the build that fits.

What does it cost to run?

Usually a few dollars a month. AI costs cents per hundred messages, n8n runs on a small server for $5 to $8 a month, and Make starts free. Each project above shows its running cost, and your quote includes the cost for your volume.

Do you work through Upwork?

Yes. Hire me on Upwork with a fixed price or an hourly contract, so payment and protection go through Upwork.

How do we start?

Invite me to your job on Upwork with the task you want off your plate and the tools you use. The 60-second check above writes that brief for you. I reply with how I'd handle it, a plan and a clear quote.

Who owns the work?

You do. Workflows, accounts, prompts and documentation all stay with you, plus a short video walkthrough.

More work

Lead automation and apps

Earlier lead and CRM builds, plus a client app from Upwork.

n8n workflow that scores and answers every enquiry

Lead Score Automationn8n: every enquiry scored and answered in under a minute.

Make scenario: AI reads the lead, rules score it

Lead Score EngineMake: AI reads, rules score, replies in the customer’s language.

Make scenario that texts back missed calls

Missed Call RecoveryMake: a text back within a minute, three touches, then a hard stop.

Project management dashboard built on Google Sheets

Project Management AppGoogle Sheets web app. Upwork project, rated 5.0.

Next step

What keeps breaking?

Tell me what breaks, or the task you want off your plate. I’ll reply with how I’d handle it.

Hire me on UpworkBook a 30-minute callEmail me